FAQ

CONTACT US

Email: info@surrenderjewelry.com

PAYMENT

We accept all major credit cards.

SHIPPING INFORMATION

All orders ship via FedEx require a signature upon delivery. We are unable to ship to a PO Box.

INTERNATIONAL SHIPPING

All orders shipped via International Shipping will be charged a flat rate of $75

The recipient is responsible for all import duties and taxes that may be levied by local governments.

RETURNS & EXCHANGES

We want you to be completely happy with your order and will gladly accept return requests of unworn, undamaged or defective product within 5 business days of delivery date. All refunds will be issued to the original form of payment. A flat fee of $25 will be deducted from the refund amount for return shipping.

Returns: Please request a return authorization # at info@surrenderjewelry.com. We will email you a FedEx return label. Returns without authorization will not be accepted!

Exchanges: Please contact us at info@surrenderjewelry.com so we can assist you in finding something else.

ORDER STATUS

You will receive an order confirmation via email after your order is placed. You will then receive an email with the FedEx tracking number once the order ships. You can also track your orders by logging onto your Surrender Jewelry account.

GIFT INFORMATION

All orders are shipped in a Surrender Jewelry signature jewelry pouch and box.

Upon request we are happy to enclose a gift card with a personalized, hand written message. Please enter message in the gift card notes section during checkout process.

Please specify if you would like us to include a gift receipt rather than a regular receipt.

GIFT CERTIFICATES

Gift cards can be purchased online by clicking here. They can be used online only and are valid for one year after purchase.

Repairs and Sizing

Please email info@surrenderjewelry.com for more information . When emailing info@surrenderjewelry.com make sure to reference your Order Number and Repair Issue or Sizing information.Please request a return authorization # at info@surrenderjewelry.com

We will email you a FedEx return label. Returns without authorization will not be accepted.

If we did not answer all of your questions please email us at info@surrenderjewelry.com.com